Privacy Policy

Last updated: May 13, 2026

24/7 Home Emergency is operated by Vioneapp LLC (“Company,” “we,” “us,” or “our”).

This Privacy Policy explains how we collect, use, share, and protect information when you visit 247homeemergency.com, call our emergency help line, submit information through our website, or interact with our services.

1. What We Do

24/7 Home Emergency helps callers connect with available emergency home-service providers. We are not the restoration contractor, plumbing contractor, roofer, HVAC contractor, or service technician. Service availability, response time, pricing, work approval, and service performance are handled by the responding provider.

2. Information We Collect

• Name, if provided
• Phone number
• Email address, if provided
• Service location, including city, state, ZIP code, or address if provided
• Description of the emergency or service need
• Property type, such as residential or commercial
• Call information, including caller number, call time, call duration, tracking number, call source, routing destination, and call status
• Call recordings, where enabled
• Website usage information, such as IP address, browser type, device type, pages visited, referral source, and advertising/campaign data
• Information collected through cookies, analytics tools, and advertising platforms

3. Call Recording and Monitoring

Calls to or from 24/7 Home Emergency may be recorded, monitored, or logged for quality assurance, routing, validation, fraud prevention, dispute resolution, and compliance purposes.

By calling our number, you understand that the call may be recorded or monitored where permitted by applicable law.

4. How We Use Information

• Connect callers with available emergency home-service providers
• Route calls or requests based on service area, service type, and availability
• Validate calls, leads, and service requests
• Communicate with callers and providers
• Improve our website, advertising, routing, and customer experience
• Prevent spam, fraud, abuse, duplicate requests, or invalid calls
• Maintain records for billing, reporting, quality control, and dispute resolution
• Comply with legal, regulatory, or contractual obligations

5. How We Share Information

• Responding service providers who may handle your request
• Call tracking, call routing, CRM, and lead management platforms
• Hosting, security, analytics, and website service providers
• Advertising platforms, where applicable
• Payment, billing, or reporting vendors, where applicable
• Legal, regulatory, or compliance parties if required by law or to protect our rights

We do not sell personal information to unrelated third parties for their own independent marketing. We may share request information with service providers in order to connect you with emergency home-service help.

6. Cookies and Tracking

We may use cookies, pixels, analytics tools, and advertising technologies to understand website traffic, improve performance, measure advertising campaigns, and prevent fraud.

You can usually control cookies through your browser settings. Some parts of the website may not work properly if cookies are disabled.

7. Data Retention

We keep information only as long as reasonably necessary for business, routing, validation, billing, dispute resolution, security, legal, or compliance purposes.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect information. However, no website, phone system, or data transmission method is completely secure.

9. Your Choices

You may contact us to request access, correction, deletion, or limitation of certain personal information, subject to legal and business recordkeeping requirements. You may also request not to receive further communications from us.

10. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

11. State Privacy Rights

Depending on where you live, you may have additional privacy rights under applicable state privacy laws. These rights may include requesting access, correction, deletion, or information about how your personal information is used or shared.

12. Third-Party Providers

When you are connected with a responding provider, that provider may collect information from you directly and may have its own privacy practices. We are not responsible for the privacy practices of independent providers.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

14. Contact Us